Frequently Asked Questions

How does AARP Moving Services powered by Shyft work?

AARP® Moving Services powered by Shyft is a moving platform designed to organize your move door-to-door smoothly and worry-free.

After completing the online form, or calling Shyft at 1-888-501-3181, Shyft will schedule a video call with a Shyft representative.

Next, download Shyft’s free and user-friendly moving app, called Shyft Next. Shyft Next is available for iPhone and Android devices.

The Shyft representative that you talk to will be your dedicated Move Coach.

During the video call, you’ll show your Move Coach with your device’s camera what you want to take to your new home. The Shyft Move Coach will note all the items that need to be moved and advise you on approximate costs.

When your inventory list is complete, Shyft will send you multiple pricing options. As soon as you accept a quote, the price is locked and cannot be changed unless you add or remove items, alter the move distance, or fail to book your move before the quote expiry date.

Your Move Coach will oversee the entire process from start to finish. They will help you every single step of the way. No matter which company is handling your move, Shyft ensures the same quality standards for all.

What AARP Member Benefits can I get with Shyft?

With Shyft, AARP members get up to a $250 discount for every move booked, no matter how many times you decide to move and where you decide to move to.

How Shyft helps you move?

Shyft will find reputable and independently verified moving companies, and get competitive pricing options from them. Thereafter, Shyft manages the move and ensures that quality standards are upheld.

How can a Shyft Move Coach help you?

Your dedicated Shyft Move Coach takes care of your entire relocation experience - in addition to finding a mover for your household goods, your Move Coach will advise you about the best relocation type for your budget. They also oversee the move from start to finish.

What is a Shyft Video Survey?

A Shyft Video Survey is a video call that enables your Shyft Move Coach to assess your inventory list over a video call done via the Shyft Next app, the moving help app available on iOS or Android. The video survey is an important step in finding the right movers that suit your needs and budget. Your dedicated Shyft Move Coach will complete a short video chat with you, during which you’ll guide them through your house and the belongings that you want to move. In less than 30 minutes, they will extract the entire inventory list, which will be used to find movers; hence, you will not have multiple people in your home. This inventory list will be used to source quotes from reputable moving companies. Read more about Shyft’s Video Survey.

How much do Shyft services cost?

Shyft services are free for the consumer - and can be used with no obligation.

There are no costs, no hidden fees - just great service and transparent pricing.

Are moving costs fixed with Shyft?

Once you book a move with Shyft the price is locked and cannot be changed unless you add or remove items, alter the move distance, or fail to book your move before the quote expiry date.

How to downsize your home?

When it comes to downsizing your home, there is a lot to gain by moving to a smaller place. Many people have opted to move into apartments, condos, or even retirement villages to make life easier and more comfortable. AARP Moving Services powered by Shyft has created a complete downsizing checklist that can help you through the process.

What are moving quotes based on?

Moving quotes for long distance and international moves are based on your inventory or estimated weight (volume of items) and the distance of the move. Local moving quotes are based on the number of hours it will take to complete the move, and the moving quote is usually based on an estimated number of hours.

Why do I need moving insurance?

Moving insurance covers losses or damage to your possessions during a move. Because moving puts your possessions at risk of damage and theft, a moving insurance policy can help reimburse you for any mishaps during the moving process. Shyft offers full value protection coverage for your belongings to protect the things that are important to you.

How do I know I can trust a moving company?

Make sure that the moving company you choose has a current license to do what they say they do. Every safe moving company should have a USDOT number, even more so if they are interstate moving companies. This is according to the U.S. Department of Transportation Federal Motor Carrier Safety Administration (FMCSA) and you can check out FMCSA to ask for the number. When you choose AARP Moving Services powered by Shyft, all moving companies are already vetted and independently verified as trusted suppliers, so you won’t have to go through the hassle of checking up on them yourself.

What if my items are damaged during the move?

If you have damaged items after the move, please contact your Shyft Move Coach. Reimbursement is based on your chosen moving coverage.